David Letts - A Personal Portfolio

David Letts

David Letts profile picture

Innovative Thinker | Implementation Analyst | Programmer

Summary:

Experienced I.T. analyst with a strong background in automating workflows and troubleshooting complex systems. Proven track record of reducing labor costs through scripting procedures. Skilled in various areas including software development, system implementation, and administration

Skills:

  • IT Deployment

  • Software Development

  • Scripting (Python, Batch, PowerShell)

  • Technical Documentation

  • Troubleshooting

  • Project Management

  • Technical Research

  • Knowledge Absorption

  • Empathy

Languages:

Experience:

A.M.C. Entertainment, Inc. — Leawood, KS

— Analyst III, Theatre Systems Implementation

2023 - Present

  • Analyze department workflows to identify areas that can be automated
  • Develop Batch & PowerShell scripts to automate tasks
  • Deploy software updates to theatre servers, POS, & kiosks across 500+ locations
  • Perform I.T. related duties during site-acquisitions and closures
  • Install various equipment in the field
Accomplishments:
  • Scripted processes for updating software, saving the department an estimated $23,000 in labor costs

— Analyst I, Support Services (Helpdesk)

2022 - 2023

  • Provided first-level troubleshooting
  • Reimaged workstations, POS terminals, & kiosks
  • Managed account unlocks and resets in Active Directory
  • Troubleshot and diagnosed issues with networks, digital signage, workstations, & peripherals
  • Provided support for a range of applications and software
  • Wrote documentation for standard-procedure troubleshooting
Accomplishments:
  • Developed first-level troubleshooting protocols, reducing average resolution times by 20%

Hewlett Packard Enterprise / Kforce — North Kansas City, MO

— Data Center Technician (Contract)

2021

  • Installed & decommissioned servers from the data center
  • Cable management & removal
  • Utilized ticketing software to managing workload
  • Coordinated with remote employees in locating servers & diagnosing issues
Tools Used:
  • Microsoft Teams
  • Microsoft Office 365 / Outlook
  • Platform Delivery Portal (PDP)
  • Remedy (Ticketing)

Letts Enterprise — Self-Employed

— Owner | I.T. Support | Repair Tech

2018 - Present

  • PC diagnosis, repair, and imaging
  • Phone, tablet, & game console repair
  • Software installation
  • Bios updates & configuration
  • System upgrades & optimization
  • Virus detection, removal, & prevention
  • Security, backup & recovery solutions

Hy-Vee Inc. — Shawnee, KS

— Aisles Online Manager

2020 - 2021

  • Oversaw a department of 60+ people
  • Managed two on-shift crews of 10-15 people
  • Resolved interpersonal conflicts
  • Attended weekly regional store meetings
  • Analyzed daily & weekly reports to track productivity and sales
  • Communicated with other departments to ensure efficient work operations
Accomplishments:
  • Worked with Regional Department Head to overhaul internal systems to be in compliance with new company standards

The Computer Shack — Kansas City, KS

— Computer Technician (Intern)

2018

  • Troubleshot, upgraded, & repaired system hardware
  • Installed & updated software/firmware
  • Replaced damaged parts
  • Updated system OS, drivers, & software
  • Configured network peripherals
Accomplishments:
  • Studied under the tutelage of experienced repair tech & small business owner, Dimitry Kapustin